AI-Powered Solution Enables Service Reps to Better Serve More Clients.
Solution:
An AI-empowered solution that involves converting each call into a transcript, and then converting all transcripts into consistent and accurate summaries that include not only the facts of the conversation, but also the sentiment of the call participants.
Solved:
- More consistent and robust summaries, leading to better customer experience and improved quality assurance.
- Customer service reps now spend less time on administrative tasks and more time on helping customers.
- Company serves more clients with the same number of service professionals.
- Reduced human bias influencing the accuracy and usefulness of the summaries.
Technology Used:
- Amazon SageMaker
- Amazon Bedrock
- AWS Lambda
- Amazon S3
Solution:
An AI-empowered solution that involves converting each call into a transcript, and then converting all transcripts into consistent and accurate summaries that include not only the facts of the conversation, but also the sentiment of the call participants.
Solved:
- More consistent and robust summaries, leading to better customer experience and improved quality assurance.
- Customer service reps now spend less time on administrative tasks and more time on helping customers.
- Company serves more clients with the same number of service professionals.
- Reduced human bias influencing the accuracy and usefulness of the summaries.
Technology Used:
- Amazon SageMaker
- Amazon Bedrock
- AWS Lambda
- Amazon S3
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HEADQUARTERS:
6515 Longshore Loop, Suite 300
Dublin, OH 43017
614.636.EDJE
MAILING ADDRESS:
1491 Polaris Parkway, Suite 191
Columbus, OH 43240
Leading EDJE helps innovative companies find the specific technology solutions to their hardest and most important business challenges – whether the challenge is mission critical or simply a hindrance to efficiency.
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